ETC TechSolutions Number Porting Policy

ETC TechSolutions, LLC. works with a third party carrier who, on our behalf, ports telephone numbers in accordance with applicable Regulatory Rules and Industry Guidelines. Our third-party carrier requires very specific and detailed information and requirements when completing a port request. Please be informed that you may be required to provide such detailed and specific information to complete a port request.

If you are porting your number in from another carrier, please follow the instructions for Inbound Number Porting. If you would like to port your ETC TechSolutions number out to another carrier, please follow the instructions for Outbound Number Porting.

Inbound Number Porting

• YOU MUST KEEP YOUR PREVIOUS SERVICE ACTIVE IN ORDER TO PORT YOUR NUMBER TO ETC TECHSOLUTIONS.
• Check to see if your number can be ported into ETC TechSolutions by submitting your number by emailing support@etctech.net.
• ETC TechSolutions online verification system will immediately conduct a validity search to verify portability. A validity search will determine if your telephone number can be ported into ETC. Certain numbers are not supported by our regional calling network and/or certain providers will not port numbers, therefore, these numbers cannot be ported. If your number can be ported, you will receive a notification message that your number can be ported, and a team member will be in touch to provide a Letter of Authorization (“LOA”). If your number cannot be ported, ETC will notify you that your number cannot be ported.
• Upon verification of portability, you must then submit an LOA to ETC,  authorizing your previous service provider to port your number to ETC. Please be advised that if you do not fill out the information on the LOA properly, your porting request will be rejected. Most providers accept digital signatures on the LOA to port numbers; however, some providers require a handwritten signature on the LOA to port your number. If your previous provider requires a handwritten signature on the LOA, ETC will notify you via email and request that you fax or email us a copy of your signed LOA.
• Depending on the type of number you are trying to port in, ETC may notify you via email that you are required to fax or email to ETC a copy of your bill from your previous provider to verify your customer and account information.Toll free numbers. For toll free number porting requests, you must fax or email (i) a copy of your LOA with a handwritten signature and (ii) a copy of a billing statement from your previous provider.

  Local and business numbers. For local and business number porting requests, you may be required to provide a copy of your billing statement and/or a copy of your LOA with a handwritten signature.

• If you would like to ensure that your port is processed as quickly and efficiently as possible, you may also fax or email to ETC a copy of your CSR (customer service record). You may request a copy of your CSR from your previous provider. If you cannot obtain a CSR from your previous provider, you may request your previous provider to send a letter on company letterhead that lists your account number, billing telephone number, service location address and specific numbers you are porting.
• The following information must be listed on your bill, LOA or CSR to verify your customer and account information:

• Number(s) you are asking to port
• Your Name
• Address – both billing and service addresses

*if your address is a P.O. Box, please provide ETC TechSolutions with an additional physical location address where the number resides

• If there are additional numbers on your account with the losing provider other than the number to be ported, you must contact your previous provider’s porting department and tell them whether you intend to retire those numbers when canceling service.
• ETC TechSolutions will then submit your LOA to your previous provider and wait for approval to port your number. You will be notified by ETC via email if your previous provider requires additional information and/or corrections to your LOA before ETC can port your number.
• When ETC receives approval to port your number from your previous provider, we will begin porting your number.

Generally, inbound porting requests will be completed within ten (10) business days after ETC receives your LOA, provided that there are no issues with your LOA or otherwise. Please be advised that for small service providers, inbound porting requests can take up to thirty (30) business days to port. If you have not received response regarding your LOA within fourteen (14) business days or you have any questions regarding our Number Porting Policy, please follow the instructions to contact Customer Support at support@etctech.net.

Outbound Number Porting

• YOU MUST KEEP YOUR ETC TECHSOLUTIONS SERVICE ACTIVE IN ORDER TO PORT YOUR NUMBER TO YOUR NEW PROVIDER. ETC TechSolutions cannot guarantee that your ETC TechSolutions number will be held for porting if you cancel your ETC TechSolutions service prior to receiving confirmation that your number has been successfully ported.
• Request an LOA from your new provider.
• Submit your LOA to your new provider.
• Your new provider will notify ETC TechSolutions or our third party carrier of your number porting request and ETC TechSolutions will verify your account information. ETC TechSolutions requests that you pay all outstanding invoices and/or charges on your account before we port out your number. ETC TechSolutions will send an email notification to you of all such outstanding charges.
• Upon verification of portability, ETC will notify your new provider that your ETC TechSolutions number may be ported.
• You must notify ETC TechSolutions that your number has been successfully ported to ensure that your number is removed from our database.
• You must notify and confirm cancellation of your ETC TechSolutions service. After you confirm that your ETC TechSolutions service has been canceled, ETC TechSolutions will no longer bill you for ETC TechSolutions services. YOU MAY CONTINUE TO BE BILLED IF YOU DO NOT CANCEL YOUR ETC TECHSOLUTIONS SERVICE AFTER YOUR NUMBER HAS BEEN PORTED.

Generally, Outbound porting requests will be completed within ten (10) business days after ETC TechSolutions receives your LOA from your new provider. If you have not received response regarding your port request within fourteen (14) business days or you have any questions regarding our Number Porting Policy, please follow the instructions to contact Customer Support at support@etctech.net.