The Local IT Difference
We're more than an IT provider. We know your name, sponsor local events, and live in the communities we serve. Since you're our neighbor, your business deserves the same level of technology, security, and support as the largest organizations without the enterprise price tag. That's why everything we do at ETC TechSolutions revolves around one simple belief: when local businesses succeed, the whole community wins.
3D Proven Process
We built a three-step process that makes technology simple, secure, and reliable without creating more work for you. This continuous cycle keeps your IT aligned with today's goals and resilient against tomorrow's risks.
Discover IT
We start by listening. Through discovery and assessment, we build a technology roadmap tied directly to your people, clients, and growth.
Do IT
Technology shouldn't slow you down. We handle help desk, vendor, monitoring, and project, so your team can stay focused on what matters most.
Defend IT
Your data only has value if it's secure. With Security-in-Layers, we deliver defense, in-depth , 24-7 monitoring, and reliable backups, adapting as new threats emerge.
90-Day No Drama Guarantee
Switching IT providers shouldn’t feel risky. If you're not completely satisfied with our service within your first 90 days, we'll refund 100% of your service fees — no questions asked, no penalties, no fine print.
Core Services
24/7 Monitoring & Maintenance
System updates and security, data backup, and quick response to IT issues.
Microsoft 365 Management
Licensing, setup, and daily support for email, Teams, and files.
Client Dashboard
Online hub for training, resource access, and IT support requests.
TechCare Advantage
Technology lifecycle management from purchase to secure disposal.
Security Awareness Training
Training videos and phishing tests to reduce human error against online threats.
Dark Web Monitoring
Monitoring for stolen credentials and alerts to protect your data.
Trusted Professionals
Dedicated team of vetted pros - 100% W2 ETC Employees, NDA-bound, and never outsourced.
Cyber Insurance Ready
Included tools meet security requirements for most cyber liability insurance policies.
Managed IT Service Plan Levels
Service plans are tailored to fit your needs, so you get the right level of coverage and attention.
Choose the managed IT plan that fits your business for more details.
| Feature | Standard | Pro | Pro Plus |
|---|---|---|---|
| Computer Monitoring & Management | |||
| Security Awareness Training | |||
| Managed Backups | |||
| Managed Email Security | |||
| Network Management | |||
| Printer Management | |||
| Microsoft 365 and Domain Management | |||
| eWaste Recycling Program | |||
| Help Desk Support | Remote Only | Remote/Onsite | Remote/Onsite |
| Cybersecurity Stack | Level 1 | Level 2 | Level 3 |
| Security Info & Event Mgt. (SIEM) | Optional | 90 Days | 1 Year |
| Advanced Technical Support | — | ||
| Vendor Management | — | ||
| Virtual CIO | — | — | |
| Compliance Services | — | — | |
| Quarterly Compliance Reviews | — | — | |
| Details | Details | Details |
