Q: If I get a rejection of Partial Port, what do I need to do?
A: You need to call your provider to resolve the issue. The current order has remaining telephone numbers on the account that need to be addressed with your Local Service Provider (LSP). Inform us whether the remaining telephone numbers will remain active or disconnected once port requests are completed.
Q:If I get a rejection of Name or Address Mismatch, what do I need to do?
Once corrected please provide us with this information and the case will be resubmitted for processing.
A: You need to contact your provide and ask the correct name of your account because the name you provided did not match the records of Local Service Provider (LSP). Once corrected please provide us with this information and the case will be resubmitted for processing.
Q:If I get a rejection of Billing Telephone Number (BTN) Incorrect or Port TN Mismatch, what do I need to do?
A: The main telephone number that you provided for your request has been rejected. You need to contact your provide ask the specific BTN for the number(s) you wish to transfer. Even though all your numbers belong to one account only, there’s a possibility that these numbers are grouped differently. We need to identify how your numbers are grouped together. Once corrected please provide us with this information and the case will be resubmitted for processing.
Q: If I get a rejection of Line Disconnected, what do I need to do?
A: There telephone number to be ported has been disconnected. If your account is active, you need to make sure that the number you wish to port is still assigned to your account. Contact your Local Service Provider (LSP) to reinstate the line to active status, get the confirmation number and the date when the line was reinstated. Once corrected please provide us with this information and the case will be resubmitted for processing.
Q: If I get a rejection of Pending Order, what do I need to do?
A: You need to call your provider to check if there is any pending order on the account. It happens if a request for features and account changes are simultaneously processed. Contact your LSP to clear or cancel the pending orders or request. You can email us back with the conformation number that toder or request has been removed. Once corrected please provide us with this information and the case will be resubmitted for processing.
Q: If I get a rejection of LSP Freeze or Contracted, what do I need to do?
A: You need to call your provider to check if the number you are transferring is bound to any contract or terms of service that might be affecting the transfer request. The number must be free from any restrictions. Contact your LSP to clarify the reason(s) for freezing your account. Once corrected please provide us with this information and the case will be resubmitted for processing.
Q: If I get a rejection of Copy of Bill, Account Number, or PIN required, what do I need to do?
A: You need to provide the latest copy of your bill, not more than 30 days old. Once corrected please provide us with this information and the case will be resubmitted for processing.
Q: If I get a rejection of Authorized Name Mismatched or Illegible Authorized Name Missing, what do I need to do?
A: The authorized name provided on the LOA – first name and last name – do not match the records of your LSP. Contact your current carrier, and verify or update records, pertaining to the authorized name in the account. Once corrected please provide us with this information and the case will be resubmitted for processing.
