Q: What is a Portability Case?
A: This is the process of transferring your existing numbers from your current Telecommunications Service Provider to ETC TechSolutions.

Q: What information will I need to provide when porting my number?
A: The following information is required to be submitted for every Local Number Portability (LNP) case:

  • Billing Telephone Number (BTN): This is the number that your current service provider is using to associate with your account for billing.
  • Customer Service Record (CSR): A CSR is a record of your account information as stored with your current Telecommunications Service Provider’s database. A CSR include the service location and billing address for the account, which may be different than your invoice information. A CSR can be obtained from your Telecommunication Service Provider upon request.
  • Copy of Your Invoice: This needs to be the latest invoice you have receive and cannot be older than 30 days.
  • Letter of Authorization (LOA): This document authorizes ETC TechSolutions to act on your behalf. If porting a toll free number, a RespOrg LOA is used instead of a regular LOA. Your project manager will work with you to get this document completed.

Q: Can a PO Box be used on my LOA?
A: PO Boxes can not be used on the LOA, you must complete the LOA with the physical service address of where services are being provided.

Q: How do I know if my current number is eligible to be ported?
A: This has typically been determined before a port request is started, however if you are unsure if a number is portable you can contact our office at 234-200-0800, option 1 or email us at support@etctech.net .

Q: How long does it take to complete a number transfer?
A: Transferring typically takes anywhere from 10-15 days, but can take up to 30 days. For tips on how to rush your porting case contact our office at 234-200-0800, option 1.

Q: When can I cancel services with my existing Telecommunications Service Provider?
A: You must keep your current phone services active and free of any pending orders during the porting process. Once all your numbers have successfully been ported over you can cancel services. If you are unsure of when it is safe to cancel you can reach out to your Project Manager by emailing support@etctech.net .

Q: Can I port all my numbers at the same time?
A: If all your phone numbers are with the same provider we will do the port cases in stages. We will first port over any local telephone numbers and toll-free numbers. Once those numbers have been ported we will then port over any fax numbers to the hosted fax service.

If you have a different provider for your faxing service we will be able to submit all numbers for porting at the same time.

Q: How will I know if there is a problem with my porting case?
A: If a rejection occurs, you will receive an email from the Service Team. Instructions on the issues and how to correct it will be provided in the email. Once the issue has been corrected the port case can be resubmitted.

Q: What if I need to cancel a port case after it has been submitted?
A: Send an email to support@etctech.net , indicate your Port Case number you wish to cancel, and the reason for cancelling. Cancellation fees may be applicable.

Q: How do I check on the status of my port case?
A: You can always contact your Project Manager by emailing them at support@etctech.net or calling at 234-200-0800, option 1.

Q: When will my number be activated?
A: ETC TechSolutions will notify you via email and phone after we received the release date from the losing provider.

Q: How soon can my number be activated after the transfer was completed?
A: Numbers will be activated between 8AM to 5PM EST. Monday through Friday.

Q: How do I transfer my number away from ETC TechSolutions?
A: You will need to work with your new Telecommunication Service Provider to make a request to port away. You will need to make sure your account with ETC TechSolutions is active and that the Name and Address  you provide to your new provider is the same on what you have in our records. For additional details on this process visit our Number Porting Policy.